Where relationships matter and technicians lead.
A Unique Approach to IT Support
not just a helpdesk
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What do our customers say
EXCELLENT Based on 12 reviews Posted on Hector WestcroftTrustindex verifies that the original source of the review is Google. Sam and Ben bring an exceptional level of professionalism to projects and ensure they exceed expectations - highly recommended!Posted on Christian BoneTrustindex verifies that the original source of the review is Google. Sam and BNA have been great at helping us introduce the right level of IT infrastructure for our small CIC. We now have a system that is more reliable, well supported and cost effective. Highly recommend Sam and BNAPosted on Daisy PearsonTrustindex verifies that the original source of the review is Google. Exceptional service from BNA IT Solutions. From the outset, they took a really thorough approach to understanding my requirements, asking the right questions and carefully assessing how I work to ensure the laptop specification was exactly right. They guided me through a detailed quality versus value comparison, clearly explaining performance, longevity, and future-proofing, which made a complex decision feel straightforward and well informed. Sam was excellent throughout, highly knowledgeable, professional, and attentive. The aftercare has been outstanding, with continued support and reassurance once everything was up and running. A genuinely great experience from start to finish. Highly recommended.Posted on Ali SteeleTrustindex verifies that the original source of the review is Google. I've had an outstanding experience with this company over the past year. Their IT end-user support during our device refresh project was exceptional and professional. Every interaction was smooth, and they consistently went above and beyond to ensure everything worked perfectly. I truly appreciate their dedication and expertise, and I look forward to continuing a strong professional relationship with them for many years to come. Highly Recommended!Posted on Kieran MoteTrustindex verifies that the original source of the review is Google. Very easy to work with, nothing too complicated, been with them for years and would recommend them to anyone 👌Posted on Peter StevensTrustindex verifies that the original source of the review is Google. Excellent customer service & staff knowledge. Did everything what was asked for.Posted on Ed Miles (Copvampire)Trustindex verifies that the original source of the review is Google. Great service from BNA, transparent pricing and very knowledgeable team knowing exactly what we require. Sam and the team have always gone above and beyond in support, can not recommend them higher!Posted on Craig DyerTrustindex verifies that the original source of the review is Google. WOW! The quickness they solved our problem was amazing! Within no time our monitors were here so we could continue working as normal. They are also very prompt with replies when you have a query, helping to solve anything thrown at them! We could not recommend them enough!!!!Posted on Feline Care Cat RescueTrustindex verifies that the original source of the review is Google. BNA very kindly took the time to come out and visit us for a free consultation. Super friendly service, loads of great advice given and all sorts of IT Solutions were offered with excellent follow up. Thank you!Posted on Rachel SimmondsTrustindex verifies that the original source of the review is Google. Sam is really friendly, helpful and knowledgable. He has helped me to find the right platform for my business and Sam will be helping me with my IT solutions moving forward as I build my business.Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
IT Support in Suffolk
Supporting all areas within Suffolk including but not limited to, Ipswich, Bury St Edmonds, Felixstowe, Stowmarket, Sudbury and Mildenhall
IT Support in Essex
Supporting all areas within Essex including but not limited to, Southend-on-Sea, Basildon, Colchester, Brentwood, Chelmsford and Braintree
FAQ
What sets your IT services apart from others?
Our local presence, personalized service, and commitment to customer satisfaction set us apart. We pride ourselves on building long-term relationships with our clients and providing an exceptional IT service.
What are your business hours?
Our business hours are Monday to Friday, 9 AM to 5 PM.
How can I contact your support team?
You can reach our support team via phone, email, or our ticketing system.
Do you offer remote support?
Yes, all packages include remote support to quickly resolve issues without the need for an on-site visit.
How do you handle software updates and patches?
We manage all software updates and patches for you, ensuring your systems are always up-to-date and secure.
Can you assist with cloud migration?
Yes, we have extensive experience in cloud migration and can help you seamlessly transition your data and applications to the cloud.
How quickly can you respond to an IT emergency?
We aim to respond to IT emergencies within 1 hour during business hours.
What is your pricing structure?
Our pricing is flexible and tailored to the specific needs of each client. Contact us for a customized quote.
