Where relationships matter and technicians lead​

A Unique Approach to IT Support

not just a helpdesk

Personal & friendly

Your own Primary Engineer

Right here in Essex

Tired of faceless helpdesks and generic ticket numbers? At BNA IT Solutions, we do things differently.

We give you your own dedicated technician, someone who knows your systems, understands your team, and becomes part of your business. No bouncing between agents. No repeating yourself. Just fast, friendly support from someone who’s got your back.

And behind them? A full Essex-based team ready to jump in when needed, from networking and cloud to cybersecurity and Microsoft 365.

The right fit for you

Why Choose Us

What are the benefits of having a Primary Engineer

IT support team working on mental health and AI project in Essex office.

It couldn't be easier

How does it work?

Diagram showing IT support team hierarchy and roles in Essex.

If you want a more personal IT service, let's talk!

What do our customers say

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Leah Stanley profile picture
Leah Stanley
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I can't thank Ben enough for all the help he has given me in setting up Microsoft 365 for my charity. I wouldn't know where to start if it wasn't for Ben's help. Ben you are amazing, thanks again. Leah (Through the Sentence)
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Richard Blacklock profile picture
Richard Blacklock
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Sam was recommended to me when I had some IT issues which he was able to resolve with good speed via a call and also found a great offer for the tech I needed in order to speed up some processes within my business and I'd highly recommend anyone needing similar support to reach out to him.
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Louise Hinkin profile picture
Louise Hinkin
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Had a problem with Microsoft and google emails not syncing Sam can on remotely and sorted it out in no time at all would highly recommend the company for any IT issues very friendly and professional throughout 5 star review
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Penny Morgan profile picture
Penny Morgan
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I recently attended a Cyber Essentials training course that Sam delivered. He was clear, knowledgeable, delivered at a good pace and really helpful with questions. With a friendly and relaxed atmosphere that aids learning, thank you Sam. I will definitely have BNA IT Solutions as a go to company for help.
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Philomina Crawford profile picture
Philomina Crawford
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Sam gave amazing training on cyber security, AI and digital wellbeing. It was really useful and not the scaremongering or password has to be xyz format so it was really enjoyable to learn. Walking away more confident in those areas thank you!
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Naomi Daglish profile picture
Naomi Daglish
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Excellent cyber training delivered by Sam. Sam was helpful and knowledgeable.
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Maxine Simons profile picture
Maxine Simons
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Keri Bird profile picture
Keri Bird
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Sam has been a huge help whilst we build our IT systems for a new charity. Sam is very proactive, he made sure he understood the needs of the charity and tailored his advice and support accordingly. I would not hesitate to recommend BNA IT solutions. Very grateful I found them!
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Emma Jellett profile picture
Emma Jellett
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We have worked with BNA IT Solutions to host informative lunchinars, delivered to the VCFSE sector for free. They supported our charities to learn about AI and IT security for charities. They are knowledgeable, friendly and professional. It has been a pleasure to work with them and we love the care and respect they show the local VCFSE sector.
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Sallyann Smith profile picture
Sallyann Smith
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BNA IT Solutions provide excellent IT support at a really competitive price. Sam is incredibly knowledgeable and was a huge help when we were looking at refurbished IT solutions. Nothing was too much trouble, and the advice and support throughout were fantastic. I would highly recommend BNA IT Solutions.
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Hector Westcroft profile picture
Hector Westcroft
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Sam and Ben bring an exceptional level of professionalism to projects and ensure they exceed expectations - highly recommended!
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Christian Bone profile picture
Christian Bone
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Sam and BNA have been great at helping us introduce the right level of IT infrastructure for our small CIC. We now have a system that is more reliable, well supported and cost effective. Highly recommend Sam and BNA
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Daisy Pearson profile picture
Daisy Pearson
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Exceptional service from BNA IT Solutions. From the outset, they took a really thorough approach to understanding my requirements, asking the right questions and carefully assessing how I work to ensure the laptop specification was exactly right. They guided me through a detailed quality versus value comparison, clearly explaining performance, longevity, and future-proofing, which made a complex decision feel straightforward and well informed. Sam was excellent throughout, highly knowledgeable, professional, and attentive. The aftercare has been outstanding, with continued support and reassurance once everything was up and running. A genuinely great experience from start to finish. Highly recommended.
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Ali Steele profile picture
Ali Steele
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I've had an outstanding experience with this company over the past year. Their IT end-user support during our device refresh project was exceptional and professional. Every interaction was smooth, and they consistently went above and beyond to ensure everything worked perfectly. I truly appreciate their dedication and expertise, and I look forward to continuing a strong professional relationship with them for many years to come. Highly Recommended!
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Kieran Mote profile picture
Kieran Mote
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Very easy to work with, nothing too complicated, been with them for years and would recommend them to anyone 👌
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