who are BNA IT Solutions
The start of BNA
We started our journey back in 2020
BNA IT Solutions was founded by Sam and Ben, who between them have worked across a wide range of IT sectors and roles throughout their careers. After years of experience, they felt it was time to take a new direction and build something of their own. But BNA wasn’t created to be just another IT support company.
One of the key motivations behind BNA IT Solutions came from seeing how impersonal the IT industry had become. We felt that this shift wasn’t only diminishing the quality of customer service, it was also impacting the morale, wellbeing, and overall fulfilment of IT professionals.
From day one, BNA was built on two clear goals:
Firstly, to bring personality, warmth, and genuine human connection back into IT support.
Secondly, to create a company where IT professionals can thrive, feel valued, respected, and happy in the work they do.
BNA introduced the concept of the ‘Primary Engineer’, which has since become the cornerstone of our business. Through our Primary Engineers, we aim to close the gap between faceless helpdesks and the real, day‑to‑day IT needs of our clients. We’ve found that this personable, consistent approach builds genuine trust, respect, and long‑term relationships with our customers. In turn, this leads to increased satisfaction on both sides. Customers feel supported, and our engineers feel valued and connected.
relationship driven
Truly personal IT Support
learn more about our primary engineers
Sam Donovan
"Technology is supposed to work for you, don't let it ruin your day"
My passion for IT started when my Dad's fascination with electronics and technology was passed down to me at a very young age.
This early exposure shaped my path through school and college, where I pursued my goals of getting a better understanding of IT Infrastructure and what is needed to become an IT Professional.
Having started my career as an IT Apprentice at a primary school, it has taught me the importance of having an efficient and secure IT system in part to the tenacity of the future generations rapid adaptability to technology in a modern world!
Let's Connect!
Ben Beardwell
"The best part of IT is being able to make peoples lives easier"
My interest in IT started back when I was a teenager, building PC's from spare parts, trying to optimise my home setup and generally trying not to break things! That was the point I knew I wanted to pursue IT in my life. From there I studied various avenues of IT, gained multiple qualifications and went on to start my IT career.
The world of IT can seem alien to a lot of people and being able to bridge that gap and explain how it all works to them is what I love most about the job. The constant improvements to systems or setups, whether or not they are even noticeable, brings immense satisfaction.
The best part of IT is being able to make peoples lives easier. That's the ethos I'll always stick to.
Let's Connect!
What do our customers say
Why work with us?
Here are just a few reasons
Your own IT Manager
Here at BNA, our Primary Engineers function as your own IT Managers. Not only are they your first point of contact for IT issues, but they are also there to help guide your business forward.
Communication
There's nothing worse then a lack of communication when your IT is not working. At BNA your Primary Engineer will give you direct communication from the source. No being passed around or forgotten about.
Genuine Personal Approach
Many claim to provide a personal touch. No one does it quite like BNA. We can truly understand what makes your organisation tick and get to know your team. You'll even get to know us!
Let’s Talk
Speak to us today to get the information and help you need. No sales pitches, no pressure, no fee.
Helpful, friendly advice from your local IT team.
FAQ
What sets your IT services apart from others?
Our local presence, personalized service, and commitment to customer satisfaction set us apart. We pride ourselves on building long-term relationships with our clients and providing an exceptional IT service.
What are your business hours?
Our business hours are Monday to Friday, 9 AM to 5 PM.
How can I contact your support team?
You can reach our support team via phone, email, or our ticketing system.
Do you offer remote support?
Yes, all packages include remote support to quickly resolve issues without the need for an on-site visit.
How do you handle software updates and patches?
We manage all software updates and patches for you, ensuring your systems are always up-to-date and secure.
Can you assist with cloud migration?
Yes, we have extensive experience in cloud migration and can help you seamlessly transition your data and applications to the cloud.
How quickly can you respond to an IT emergency?
We aim to respond to IT emergencies within 1 hour during business hours.
What is your pricing structure?
Our pricing is flexible and tailored to the specific needs of each client. Contact us for a customized quote.