About Us

Find out all you need to know about BNA IT Solutions. Here you can find out about our history, staff and what makes BNA IT Solutions unique in the world of IT.

BNA IT Solutions

Our Origin Story

We started our journey back in 2020 with an idea.

From that idea, Ben Beardwell formed the first iteration of BNA in 2021 under the name of BNA Hosting.

BNA Hosting was very different company from what we see today, providing website hosting, domains and website builders to businesses. Off the success of BNA Hosting, a new BNA department was formed in 2022 under the name of BNA Solutions, providing IT Support to local business and schools.

In early 2023 the two departments were merged under the name of BNA Group and Sam Donovan joined the management team!

“In 2024 we took the decision to re-brand the company to BNA IT Solutions…”

For almost two years we operated under the name of BNA Group, providing IT Support and other IT services to local businesses. We added services and partners to our ranks and established ourselves firmly in the world of IT.

In 2024 we took the decision to re-brand the company to BNA IT Solutions to more accurately depict who we are. We haven’t looked back since!

sam donovan director

Sam Donovan

"Technology is supposed to work for you, don't let it ruin your day"

My passion for IT started when my Dad's fascination with electronics and technology was passed down to me at a very young age.

This early exposure shaped my path through school and college, where I pursued my goals of getting a better understanding of IT Infrastructure and what is needed to become an IT Professional.

Having started my career as an IT Apprentice at a primary school, it has taught me the importance of having an efficient and secure IT system in part to the tenacity of the future generations rapid adaptability to technology in a modern world!

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sam donovan director
ben beardwell director

Ben Beardwell

"The best part of IT is being able to make peoples lives easier"

My interest in IT started back when I was a teenager, building PC's from spare parts, trying to optimize my home setup and generally trying not to break things! That was the point I knew I wanted to pursue IT in my life. From there I studied various avenues of IT, gained multiple qualifications and went on to start my IT career.

The world of IT can seem alien to a lot of people and being able to bridge that gap and explain how it all works to them is what I love most about the job. The constant improvements to systems or setups, whether or not they are even noticeable, brings immense satisfaction.

The best part of IT is being able to make peoples lives easier. That's the ethos I'll always stick to.

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"Simple, easy to understand and friendly. That's what we're all about"

Our Values

Who are BNA IT Solutions?

At it's core, we are a small IT support company with a team of talented and professional technicians providing IT Support for businesses across Suffolk and Essex.

We strive to improve business and school IT. simplifying a very misguided and overwhelming world.

We have a number of values that we stick by to ensure we stand out from the crowd. We believe that IT support should be as friendly and simple as possible.

Friendly

IT issues are frustrating and inconvenient. That’s why we ensure we’re there for you. We take pride and joy in helping others and that comes across in our customer service.

Communication

When all goes wrong with your IT, the minimum you expect is communication that your issue is being worked on. That’s exactly what you get with BNA. We ensure that our customers are kept fully up to date.

Professional

Our talented IT Technicians work to the highest standards, ensuring that your IT issues are dealt with in an efficient, professional and quick manner. We pride ourselves on this.

Pro-Active

How many times could your IT issues have been prevented? That’s the question we ask. We work on a pro-active nature, stopping IT issues before they happen with forward thinking approaches.

Let’s Talk

Speak to us today to get the information and help you need. No sales pitches, no pressure, no fee.

Helpful, friendly advice from your local IT team.

FAQ

Our local presence, personalized service, and commitment to customer satisfaction set us apart. We pride ourselves on building long-term relationships with our clients and providing an exceptional IT service.

Our business hours are Monday to Friday, 9 AM to 5 PM.

You can reach our support team via phone, email, or our ticketing system.

Yes, all packages include remote support to quickly resolve issues without the need for an on-site visit.

We manage all software updates and patches for you, ensuring your systems are always up-to-date and secure.

Yes, we have extensive experience in cloud migration and can help you seamlessly transition your data and applications to the cloud.

We aim to respond to IT emergencies within 1 hour during business hours.

Our pricing is flexible and tailored to the specific needs of each client. Contact us for a customized quote.